Now that Holmes is at Google, her role scope has expanded significantly. “Who might be excluded from a design solution? Which exclusion experts might provide the most insights?” “Start asking questions about whose voices are missing from the design process,” said Holmes. Now, Holmes takes that learning and recommends it to anyone wanting to build better products. However, including a range of voices and perspectives ended up with a more nuanced, successful product. When it comes to developing personal assistants for business people, interviewing people that aren’t in your target market flies in the face of some conventional customer-first product development ethos. Holmes also learned more about how a digital assistant should work and interact with people by talking to actual human assistants, adding a further layer of depth to the product’s design process. “There are many kinds of human expertise that are missing from most design processes.” “It became clear we had a lot to learn from people who had been using voice and speech-based technologies to interact with computers for decades,” said Holmes. Facing the daunting challenge of developing a voice-powered digital assistant, Holmes realized that voice-powered technology was not brand new to the world. When Holmes was at Microsoft, she was tasked with working on a personal digital assistant, the technology that would eventually become Microsoft Cortana. Inclusive design means better products for everyone
0 Comments
Leave a Reply. |